Privacy Policy

Last updated: May 16, 2026

AstridAgent AI LLC ("AstridAgent AI," "we," "our," or "us") is committed to protecting the privacy of our users, customers, and website visitors. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at astridagent.ai, use our products and services (including ZiggyBook), or communicate with us via SMS, email, or other channels.

1. Information We Collect

We may collect the following types of information:

Personal Information: Name, email address, phone number, business name, business address, and other information you provide when signing up for our services or contacting us.
Business Information: Services offered, pricing, service area, business hours, and other operational data provided during onboarding.
Communication Data: SMS messages, chat logs, and other communications processed through our platform in the course of providing our services.
Usage Data: Information about how you interact with our website and services, including IP address, browser type, pages visited, and access times.
Device Information: Information about the device you use to access our services, including device type, operating system, and unique device identifiers.

2. How We Use Your Information

We use the information we collect to:

Provide, operate, and maintain our products and services
Process and manage your account and subscriptions
Send and receive SMS messages on behalf of your business
Generate AI-powered responses, quotes, and scheduling for your customers
Improve our products, services, and user experience
Communicate with you about your account, updates, and support
Comply with legal obligations and enforce our terms of service
Detect, prevent, and address technical issues or fraudulent activity

3. SMS/Messaging Data

Our services involve sending and receiving SMS messages on behalf of businesses that use our platform:

SMS messages sent and received through our platform are stored securely to provide service continuity and conversation context.
Message content may be processed by AI systems to generate appropriate responses, schedule appointments, and provide quotes.
We do not sell SMS message data to third parties.
We do not use SMS message content for advertising purposes.
Message data is retained for as long as the business account is active, plus a reasonable period for compliance and record-keeping.
End users may request deletion of their data by contacting us at [email protected].

4. How We Share Your Information

We may share your information in the following circumstances:

Service Providers: We work with third-party services including Twilio (SMS delivery), Anthropic (AI processing), and cloud hosting providers to deliver our services.
Legal Requirements: We may disclose information if required by law, regulation, legal process, or governmental request.
Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.
With Your Consent: We may share information when you give us explicit permission.

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

Mobile information and SMS opt-in consent are treated separately and never shared. Your phone number, the content of your SMS messages with an AstridAgent AI / ZiggyBook number, and the record of your opt-in consent are excluded from any of the data-sharing categories described above. This information will not be shared or sold to third parties or affiliates for marketing or promotional purposes — ever, at any time. This carve-out applies to the entire CTIA category of “text messaging originator opt-in data and consent.”

5. Data Security

We implement appropriate technical and organizational security measures to protect your information against unauthorized access, alteration, disclosure, or destruction. These include encryption in transit and at rest, access controls, and regular security assessments. However, no method of transmission over the Internet is 100% secure.

6. Data Retention

We retain your information for as long as your account is active or as needed to provide our services. We may retain information as necessary to comply with legal obligations, resolve disputes, and enforce our agreements.

7. Your Rights

You have the right to:

Access, correct, or delete your personal information
Opt out of SMS communications at any time by replying STOP
Request a copy of the data we hold about you
Withdraw consent for data processing where applicable

To exercise any of these rights, contact us at [email protected].

8. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.

10. Contact Us

AstridAgent AI LLC
Sarasota, FL
Email: [email protected]